Abdelmotaleb, M. and Saha, S.K. (2020), “Socially responsible human resources management, perceived organizational morality, and employee well-being”, Public Organization Review, Vol. 20 No. 2, pp. 385-399, doi: 10.1007/s11115-019-00447-3.
Abdillah, M.R., Anita, R. and Zakaria, N.B. (2021), “Trust in leaders and employee silence behaviour: evidence from higher education institutions in Indonesia”, Human Systems Management, Vol. 40 No. 4, pp. 1-14, doi: 10.3233/HSM-190797.
Ahmad, M.M. (2002), “Who cares? The personal and professional problems of NGO fieldworkers in Bangladesh”, Development in Practice, Vol. 12 No. 2, pp. 177-191, doi: 10.1080/09614520220127694.
Armstrong, M. (1992), “A charitable approach to personnel”, Personnel Management, Vol. 24 No. 12, pp. 28-32.
Ashta, A. and Hudon, M. (2012), “The compartamos microfinance IPO: mission conflicts in hybrid institutions with diverse shareholding”, Strategic Change, Vol. 21 Nos 7-8, pp. 331-341, doi: 10.1002/jsc.1912.
Baker, S.E. and Edwards, R. (2012), “How many qualitative interviews are enough?” National Centre for Research Methods Review Discussion Paper.
Barrena-Martínez, J., López-Fernández, M. and Romero-Fernández, P.M. (2017), “Socially responsible human resource policies and practices: academic and professional validation”, European Research on Management and Business Economics, Vol. 23 No. 1, pp. 55-61, doi: 10.1016/j.iedeen.2016.05.001.
Barrena-Martínez, J., López-Fernández, M. and Romero-Fernández, P.M. (2019), “Towards a configuration of socially responsible human resource management policies and practices: findings from an academic consensus”, The International Journal of Human Resource Management, Vol. 30 No. 17, pp. 2544-2580, doi: 10.1080/09585192.2017.1332669.
Battilana, J. and Dorado, S. (2010), “Building sustainable hybrid organizations: the case of commercial microfinance organizations”, Academy of Management Journal, Vol. 53 No. 6, pp. 1419-1440, doi: 10.5465/amj.2010.57318391.
Battilana, J. and Lee, M. (2014), “Advancing research on hybrid organizing – insights from the study of social enterprises”, Academy of Management Annals, Vol. 8 No. 1, pp. 397-441, doi: 10.5465/amj.2010.57318391.
Battilana, J., Sengul, M., Pache, A.C. and Model, J. (2015), “Harnessing productive tensions in hybrid organizations: the case of work integration social enterprises”, Academy of Management Journal, Vol. 58 No. 6, pp. 1658-1685, doi: 10.5465/amj.2013.0903.
Besharov, M.L. (2014), “The relational ecology of identification: how organizational identification emerges when individuals hold divergent values”, Academy of Management Journal, Vol. 57 No. 5, pp. 1485-1512, doi: 10.5465/amj.2011.0761.
Borzaga, C. and Solari, L. (2001), “The emergence of social enterprise”, in Borzaga, C. and Defourny, J. (Eds), Management Challenges for Social Enterprises, Routledge, London and NewYork, pp. 350-370.
Braga, B.M., de Camargo Oliva, E., de Miranda Kubo, E.K., McKenna, S., Richardson, J. and Wales, T. (2021), “An institutional approach to ethical human resource management practice: comparing Brazil, Colombia and the UK”, Journal of Business Ethics, Vol. 169 No. 1, pp. 57-76, doi: 10.1007/s10551-019-04257-x.
Celma, D., Martínez-Garcia, E. and Raya, J.M. (2018), “Socially responsible HR practices and their effects on employees’ wellbeing: empirical evidence from Catalonia, Spain”, European Research on Management and Business Economics, Vol. 24 No. 2, pp. 82-89, doi: 10.1016/j.iedeen.2017.12.001.
Cooke, F.L., Schuler, R. and Varma, A. (2020), “Human resource management research and practice in Asia: past, present and future”, Human Resource Management Review, Vol. 30 No. 4, 100778, doi: 10.1016/j.hrmr.2020.100778.
Cornelius, N., Todres, M., Janjuha-Jivraj, S., Woods, A. and Wallace, J. (2008), “Corporate social responsibility and the social enterprise”, Journal of Business Ethics, Vol. 81 No. 2, pp. 355-370, doi: 10.1007/s10551-007-9500-7.
Crane, A. and Matten, D. (2004), Business Ethics: A European Perspective: Managing Corporate Citizenship and Sustainability in the Age of Globalization, Oxford University Press, Oxford.
D’Espallier, B., Labie, M. and Louis, P. (2015), “Microcredit crises and unstainable growth: a management perspective”, in Guérin, I., Labie, L. and Servet, J.M. (Eds), The Crises of Microcredit, Zed Books, London, pp. 23-38.
De Pril, J. and Godfroid, C. (2020), “Avoiding the crowding-out of prosocial motivation in microfinance”, The Quarterly Review of Economics and Finance, Vol. 77, pp. 108-117, doi: 10.1016/j.qref.2019.09.016.
Diaz‐Carrion, R., López‐Fernández, M. and Romero-Fernandez, P.M. (2019), “Evidence of different models of socially responsible HRM in Europe”, Business Ethics: A European Review, Vol. 28 No. 1, pp. 1-18, doi: 10.1111/beer.12203.
Dixon, R., Ritchie, J. and Siwale, J. (2007), “Loan officers and loan ‘deliquency’ in microfinance: a Zambian case”, Accounting Forum, Vol. 31 No. 1, pp. 47-71, doi: 10.1016/j.accfor.2006.11.005.
Dorado, S., Chen, Y., Prado, A.M. and Simon, V. (2022), “Attuned HRM systems for social enterprises”, Journal of Business Ethics, Vol. 178 No. 3, pp. 29-48, doi: 10.1007/s10551-021-04821-4.
European Commission (2011), “Corporate Social Responsibility: a new definition, a new agenda for action”, available at: https://ec.europa.eu/commission
Foote, D. (2001), “The question of ethical hypocrisy in human resource management in the UK and Irish charity sectors”, Journal of Business Ethics, Vol. 34 No. 1, pp. 25-38, doi: 10.1023/A:1011909904150.
Gioia, D.A., Corley, K.G. and Hamilton, A.L. (2013), “Seeking qualitative rigor in inductive research: notes on the Gioia methodology”, Organizational Research Methods, Vol. 16 No. 1, pp. 15-31, doi: 10.1177/1094428112452151.
Glynn, M.A. (2000), “When cymbals become symbols: conflict over organizational identity within a symphony orchestra”, Organization Science, Vol. 11 No. 3, pp. 285-298, doi: 10.1287/orsc.11.3.285.12496.
Godfroid, C., Otiti, N. and Mersland, R. (2022), “Employee tenure and staff performance: the case of a social enterprise”, Journal of Business Research, Vol. 139, pp. 457-467, doi: 10.1016/j.jbusres.2021.10.011.
Greenwood, M.R. (2002), “Ethics and HRM: a review and conceptual analysis”, Journal of Business Ethics, Vol. 36 No. 3, pp. 261-278, doi: 10.1023/A:1014090411946.
Greenwood, M.R. (2007), “Stakeholder engagement: beyond the myth of corporate responsibility”, Journal of Business Ethics, Vol. 74 No. 4, pp. 315-327, doi: 10.1007/s10551-007-9509-y.
Greenwood, M.R. and Simmons, J. (2004), “A stakeholder approach to ethical human resource management”, Business and Professional Ethics Journal, Vol. 23 No. 3, pp. 3-23, doi: 10.5840/bpej200423313.
Greenwood, M.R., Díaz, A.M., Li, S.X. and Lorente, J.C. (2010), “The multiplicity of institutional logics and the heterogeneity of organizational responses”, Organization Science, Vol. 21 No. 2, pp. 521-539, doi: 10.1287/orsc.1090.0453.
Harmon, D.J., Haack, P. and Roulet, T.J. (2019), “Microfoundations of institutions: a matter of structure versus agency or level of analysis?”, Academy of Management Review, Vol. 44 No. 2, pp. 464-467, doi: 10.5465/amr.2018.0080.
Heikkinen, S., Lämsä, A.M. and Niemistö, C. (2021), “Work–family practices and complexity of their usage: a discourse analysis towards socially responsible human resource management”, Journal of Business Ethics, Vol. 171 No. 4, pp. 815-831, doi: 10.1007/s10551-020-04458-9.
Hudon, M. and Sandberg, J. (2013), “The ethical crisis in microfinance: issues, findings, and implications”, Business Ethics Quarterly, Vol. 23 No. 4, pp. 561-589, doi: 10.5840/beq201323440.
Isaia, E. (2005), “Microfund for women: a case history of microcredit in Jordan”, Savings and Development, Vol. 29 No. 4, pp. 441-466.
Kar, S. (2013), “Recovering debts: microfinance loan officers and the work of ‘proxy-creditors’ in India”, American Ethnologist, Vol. 40 No. 3, pp. 480-493, doi: 10.1111/amet.12034.
Karanika-Murray, M., Duncan, N., Pontes, H.M. and Griffiths, M.D. (2015), “Organizational identification, work engagement, and job satisfaction”, Journal of Managerial Psychology, Vol. 30 No. 8, pp. 1019-1033, doi: 10.1108/JMP-11-2013-0359.
Karikari, A.F., Opoku Boadi, P. and Sai, A.A. (2018), “Rewarding employees for corporate performance improvements”, Human Systems Management, Vol. 37 No. 3, pp. 311-317, doi: 10.3233/HSM-17186.
Lechuga Sancho, M.P., Martínez-Martínez, D., Larran Jorge, M. and Herrera Madueno, J. (2018), “Understanding the link between socially responsible human resource management and competitive performance in SMEs”, Personnel Review, Vol. 47 No. 6, pp. 1211-1243, doi: 10.1108/PR-05-2017-0165.
Magaldi, D. and Berler, M. (2020), “Semi-structured interviews”, in Zigler-Hill, V. and Shackelford, T.K. (Eds), Encyclopedia of Personality and Individual Differences, Cham, Springer.
Meyer, M. and Ohana, M. (2007), “Les entreprises sociales dans un monde marchand: A la recherche d’un management efficace des hommes”, Management and Avenir, Vol. 1 No. 11, pp. 187-202, doi: 10.3917/mav.011.0187.
Morvant-Roux, S., Guérin, I., Roesch, M. and Moisseron, J.-Y. (2014), “Adding value to randomization with qualitative analysis: the case of microcredit in rural Morocco”, World Development, Vol. 56, pp. 302-312, doi: 10.1016/j.worlddev.2013.03.002.
Nakagawa, S. and Laratta, R. (2013), “Rethinking the human resource management for a sustainable social enterprise: a study of Japanese WISEs”, Paper presented at the EMES International Research Conference on Social Enterprise.
Ohana, M. and Meyer, M. (2010), “Should I stay or should I go now? Investigating the intention to quit of the permanent staff in social enterprises”, European Management Journal, Vol. 28 No. 6, pp. 441-454, doi: 10.1016/j.emj.2010.06.007.
Omidi, A. and Dal Zotto, C. (2022), “Socially responsible human resource management: a systematic literature review and research agenda”, Sustainability, Vol. 14 No. 4, p. 2116, doi: 10.3390/su14042116.
Otiti, N., Godfroid, C., Mersland, R. and D’Espallier, B. (2022), “Does it (re) pay to be female? Considering gender in microfinance loan officer-client pairs”, The Journal of Development Studies, Vol. 58 No. 2, pp. 259-274, doi: 10.1080/00220388.2021.1983167.
Pal, D. and Mitra, S.K. (2017), “Does the number of borrowers per loan officer influence microfinance institution asset quality? A stochastic Frontier analysis”, Investigación Económica, Vol. 76 No. 300, pp. 81-103, doi: 10.1016/j.inveco.2016.11.007.
Parkes, C. and Davis, A.J. (2013), “Ethics and social responsibility – do HR professionals have the ‘courage to challenge’ or are they set to be permanent ‘bystanders?’”, International Journal of Human Resource Management, Vol. 24 No. 12, pp. 2411-2434, doi: 10.1080/09585192.2013.781437.
Pohl, M. and Tolhurst, N. (Eds) (2010), Responsible Business: How to Manage a CSR Strategy Successfully, John Wiley & Sons, Chichester.
Ramos-González, M.D.M., Rubio-Andrés, M. and Sastre-Castillo, M.Á. (2022), “Effects of socially responsible human resource management (SR-HRM) on innovation and reputation in entrepreneurial SMEs”, International Entrepreneurship and Management Journal, Vol. 18 No. 3, pp. 1205-1233, doi: 10.1007/s11365-020-00720-8.
Santana, M., Morales-Sánchez, R. and Pasamar, S. (2020), “Mapping the link between corporate social responsibility (CSR) and human resource management (HRM): how is this relationship measured?”, Sustainability, Vol. 12 No. 4, p. 1678, doi: 10.3390/su12041678.
Sarker, D. (2013), “Pressure on loan officers in microfinance institutions: an ethical perspective”, Journal of Economics and Sustainable Development, Vol. 4 No. 12, pp. 84-88.
Saunders, M. and Townsend, K. (2016), “Reporting and justifying the number of interview participants in organization and workplace research”, British Journal of Management, Vol. 27 No. 4, pp. 836-852, doi: 10.1111/1467-8551.12182.
Shen, J. and Benson, J. (2016), “When CSR is a social norm: how socially responsible human resource management affects employee work behavior”, Journal of Management, Vol. 42 No. 6, pp. 1723-1746, doi: 10.1177/0149206314522300.
Shen, J. and Zhu, J.C. (2011), “Effects of socially responsible human resource management on employee organizational commitment”, The International Journal of Human Resource Management, Vol. 22 No. 15, pp. 3020-3035, doi: 10.1080/09585192.2011.599951.
Simmons, J. (2008), “Ethics and morality in human resource management”, Social Responsibility Journal, Vol. 4 Nos 1/2, pp. 8-23, doi: 10.1108/17471110810856794.
Siwale, J. (2016), “Microfinance and loan officers’ work experiences: perspectives from Zambia”, The Journal of Development Studies, Vol. 52 No. 9, pp. 1289-1305, doi: 10.1080/00220388.2016.1139692.
Siwale, J. and Godfroid, C. (2022), “Digitising microfinance: on the route to losing the traditional ‘human face’of microfinance institutions”, Oxford Development Studies, Vol. 50 No. 2, pp. 177-191, doi: 10.1080/13600818.2021.1998409.
Siwale, J. and Ritchie, J. (2012), “Disclosing the loan officer’s role in microfinance development”, International Small Business Journal, Vol. 30 No. 4, pp. 432-450, doi: 10.1177/0266242610373687.
Strauss, A. and Corbin, J. (1998), Basics of Qualitative Research: Procedures and Techniques for Developing Grounded Theory, Sage Publications, Thousand Oaks, CA, available at: https://researchbriefings.files.parliament.uk
Van Der Kamp, R. (2017), “Six myths of farmer finance”, Enterprise Development and Microfinance, Vol. 28 No. 3, pp. 212-227, doi: 10.3362/1755-1986.15-00043.
Van Marrewijk, M. (2003), “Concept and definitions of CSR and corporate sustainability: between agency and communion”, Journal of Business Ethics, Vol. 44 No. 2, pp. 95-105, doi: 10.1023/A:1023331212247.
Visser, W. (2008), “Corporate social responsibility in developing countries”, in Crane, A., Matten, D., McWilliams, A., Moon, J. and Siegel, D.S. (Eds), The Oxford Handbook of Corporate Social Responsibility, Oxford University Press, Oxford, pp. 473-479.
Welford, R. (2005), “Corporate social responsibility in Europe, North America and Asia”, Journal of Corporate Citizenship, Vol. 17, pp. 33-52, doi: 10.9774/gleaf.4700.2005.sp.00007.
Winstanley, D. and Woodall, J. (2000), “The ethical dimension of human resource management”, Human Resource Management Journal, Vol. 10 No. 2, pp. 5-20, doi: 10.1111/j.1748-8583.2000.tb00017.x.
Yuan, Y., Lu, L.Y., Tian, G. and Yu, Y. (2020), “Business strategy and corporate social responsibility”, Journal of Business Ethics, Vol. 162 No. 2, pp. 359-377, doi: 10.1007/s10551-018-3952-9.
Zhang, Z., Wang, J. and Jia, M. (2022), “Multilevel examination of how and when socially responsible human resource management improves the well-being of employees”, Journal of Business Ethics, Vol. 176 No. 1, pp. 55-71, doi: 10.1007/s10551-020-04700-4.
Zychlinski, E., Lev, S. and Kagan, M. (2020), “The ethical conflict of dual obligations amongst social workers: the role of organisational affiliation and seniority”, The British Journal of Social Work, Vol. 50 No. 6, pp. 1854-1870, doi: 10.1093/bjsw/bcaa076.
Fischer, J. (2004), “Social responsibility and ethics: clarifying the concepts”, Journal of Business Ethics, Vol. 52 No. 4, pp. 381-390, doi: 10.1007/s10551-004-2545-y.
Giuliano, R. (2017), “Temporary employment, firm performance and Job satisfaction”, Unpublished doctoral dissertation, UMONS, Mons, Belgium.
Greenwood, M. (2013), “Ethical analyses of HRM: a review and research agenda”, Journal of Business Ethics, Vol. 114 No. 2, pp. 355-366, doi: 10.1007/s10551-012-1354-y.
